Privacy, Cookies & Acceptable Use Policy

1. About Cleaners Compare

Cleaners Compare operates an online marketplace connecting buyers and suppliers within the laundry, dry cleaning, and textile care industries. For the purposes of data protection laws, Cleaners Compare acts as the data controller for personal information collected through the Platform.

Contact:
Email: info@cleanerscompare.com

2. Information We Collect

We may collect and process the following types of personal information.

Information You Provide

When you create an account or interact with the Platform you may provide:

• name
• company name
• email address
• phone number
• business address
• account login credentials
• supplier profile information
• messages sent through the Platform.

Transaction Information

Where transactions occur through the Platform we may collect:

• purchase records
• subscription payments
• commission records
• order information.

Payment card details are processed securely by third-party payment providers and are not stored directly by Cleaners Compare.

Technical Information

We may automatically collect technical data including:

• IP address
• browser type and version
• device information
• operating system
• pages visited
• session duration
• referring websites.

This helps us improve the Platform.

3. How We Use Your Information

We use personal information to:

• provide access to the Platform
• manage user accounts
• enable communication between buyers and suppliers
• process subscriptions and transactions
• administer commissions and platform fees
• improve platform functionality
• detect fraud and maintain security
• comply with legal obligations
• communicate service updates and platform notices.

Where permitted by law, we may also send relevant platform updates.

4. Legal Basis for Processing

Under UK GDPR we process personal data based on:

• Contractual necessity - Processing required to provide platform services.
• Legitimate interests - Operating, improving, and securing the Platform.
• Legal obligations - Compliance with regulatory requirements.
• Consent - Where required for cookies or specific communications.

5. Sharing of Information

We may share information with:

• Other Platform Users - Information may be shared between buyers and suppliers to enable communication and transactions.
• Payment Providers - Payment processors may receive information necessary to process transactions securely.
• Service Providers - We may use trusted third-party providers for hosting services, analytics, communications, and platform infrastructure. These providers process data only for authorised purposes.
• Legal Authorities - Information may be disclosed where required by law or regulatory authorities.

6. International Data Transfers

Because the Platform may be accessed globally, personal information may be transferred outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are implemented to protect personal data.

7. Data Retention

Personal data is retained only for as long as necessary to:

• provide services
• comply with legal obligations
• resolve disputes
• enforce platform agreements.

Data that is no longer required will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. However, no internet transmission is completely secure and users provide information at their own risk.

9. Your Data Protection Rights

Under data protection laws you may have the right to:

• access your personal data
• correct inaccurate information
• request deletion of personal data
• restrict processing
• object to certain processing
• request data portability.

Requests can be made via: info@cleanerscompare.com

10. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to improve functionality and analyse how users interact with the website. Cookies are small text files stored on your device when you visit a website.

Types of Cookies Used

• Essential Cookies - Required for platform operation including account login, authentication, session management, and security protection. These cookies cannot be disabled.
• Analytics Cookies - Used to analyse website usage and improve services. Examples may include tools such as Google Analytics.
• Functional Cookies - Allow the website to remember user preferences and settings.
• Marketing Cookies - May be used to measure advertising effectiveness and deliver relevant advertising through services such as Meta (Facebook / Instagram), Google Ads, and LinkedIn Ads. Marketing cookies are used only where user consent is provided.

11. Managing Cookies

Users can control cookies through browser settings. Most browsers allow you to block cookies, delete cookies, or receive notifications before cookies are stored. Disabling cookies may affect certain features of the Platform.

12. Third-Party Websites

The Platform may contain links to third-party websites. Cleaners Compare is not responsible for the privacy practices of external websites. Users should review the privacy policies of those websites separately.

13. Children's Privacy

The Platform is designed for business use and is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

14. Acceptable Use of the Platform

Users agree not to misuse the Platform. The following activities are strictly prohibited:

• posting false or misleading listings
• advertising illegal products or services
• uploading malicious software or harmful code
• attempting to gain unauthorised access to the Platform
• scraping or extracting platform data without permission
• using the Platform for spam or unsolicited communications
• impersonating other individuals or businesses
• infringing intellectual property rights.

Cleaners Compare reserves the right to remove content or suspend accounts that violate these rules.

15. Platform Abuse and Fraud

Where misuse, fraud, or suspicious activity is detected, Cleaners Compare may suspend or terminate accounts, remove listings, restrict platform access, or report activities to relevant authorities.

16. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page and the updated date will be indicated at the top of the policy. Continued use of the Platform constitutes acceptance of the updated policy.

17. Contact Information

If you have any questions about this Privacy, Cookies & Acceptable Use Policy please contact:

CleanersCompare.com
Email: info@cleanerscompare.com